Learn More in Our Frequently
Asked Questions

How do I book a tour?

Booking your trip is easy! Simply browse our available tours, select the trip you’d like to join, and complete the booking process online. If you need assistance, you can also contact us by phone or email, and we’ll be happy to help.

How do I reserve my seat?

Your seat is reserved once your booking is confirmed and any required deposit or payment has been received. Since seats are limited, we recommend booking as early as possible.

What payment methods do you accept?

We accept major credit and debit cards through our secure online payment system. Additional payment options may be available for certain tours. Please contact us if you have any questions about payment.

Do I have to pay the full amount when I book?

Payment requirements vary depending on the tour. Some trips require a deposit to secure your reservation, while others may require full payment at the time of booking. Any payment deadlines will be clearly outlined during the booking process.

What is your cancellation policy?

Cancellation policies vary by tour. If you need to cancel, please contact us as soon as possible. Any applicable refunds or cancellation fees will be based on the specific terms of your booked trip.

Can I transfer my reservation to someone else?

Depending on the tour and supplier requirements, reservations may be transferable. Please contact us before making any changes, and we’ll let you know what options are available.

Where do tours depart from?

Departure locations vary by tour. Your confirmation email will include the exact departure location, check-in instructions, and departure time.

How early should I arrive before departure?

We recommend arriving at least 30 minutes before the scheduled departure time to allow enough time for check-in and boarding.

What should I bring on my trip?

We recommend bringing:

  • A valid government-issued photo ID
  • Comfortable clothing and walking shoes
  • Any required travel documents
  • Prescription medications
  • A light jacket or sweater
  • Spending money for meals, shopping, and personal expenses

A camera to capture your memories

Are meals included?

Meal inclusions vary by tour. Each tour itinerary will clearly indicate which meals, if any, are included in your package.

Are hotel accommodations included?

Multi-day tours generally include hotel accommodations unless otherwise stated. Your tour details will specify the number of nights and hotel information.

Are your tours accessible?

We strive to make our tours as accessible as possible. If you have mobility concerns or require special accommodations, please contact us before booking so we can discuss your needs.

Can I bring a wheelchair, walker, or mobility device?

In many cases, yes. Please let us know before your trip so we can confirm that accommodations can be made for your specific tour.

What happens if a tour is canceled?

If we must cancel a tour due to unforeseen circumstances or insufficient participation, you will be notified as soon as possible. Depending on the situation, you may receive a refund or the option to transfer to another tour.

Can children travel on your tours?

Yes! Many of our tours are family-friendly. However, some tours may have age restrictions or recommendations. Please review the tour details or contact us for more information.

Do you offer private or custom group tours?

Absolutely! We offer custom trips for churches, schools, family reunions, businesses, clubs, senior groups, and other organizations. Contact us to discuss your group’s travel plans.

Can I suggest a future destination?

Yes! We love hearing from our travelers. If there’s a destination you’d like us to offer in the future, simply send us your suggestion. Your ideas help us plan new adventures.

Do I need a passport?

A passport is only required for international travel. Domestic tours within the United States typically require a valid government-issued photo ID.

Are travel insurance options available?

Travel insurance is highly recommended, especially for extended or international trips. It can help protect your investment in the event of unexpected cancellations, delays, or medical emergencies.

How can I contact Sammie's Tour & Travel?

You can reach us through our Contact page, by phone, or by email. Our team is always happy to answer your questions and help you plan your next adventure.

Why should I travel with Sammie's Tour & Travel?

At Sammie’s Tour & Travel, we believe every journey should be enjoyable, comfortable, and memorable. With over 15 years of professional motorcoach experience, carefully planned itineraries, exceptional customer service, and a commitment to treating every guest like family, we’re dedicated to making every trip an unforgettable experience.